Who we are
As nearshoring and offshoring expert, we support international companies to increase their competitiveness by building for them and then managing for them tailor made teams in Poland. Our highly-motivated, exceptionally-qualified employees deliver superior-quality services, fluently across several international languages. Our unique business model allows companies of any size to establish their own IT or back office operation in Poland, even with the team of ONE.
Our leadership team
Our leadership team has long established track record in helping companies from around the world in increasing their market competitiveness though nearshoring and offshoring. They helped many corporations in migrating processes to Poland – drawing up a project plan first, managing expectations, mapping the process, documenting it, recruiting best talent and then moving on to transition, standardization, and – finally – automation.
A nearshoring and IT outsourcing executive, experienced in building and managing global and award-winning SSC and BPOs in Poland. Specializing in business and digital transformations. Previously a CFO with a track record of running eastern European finance departments. A KPMG auditor, ACCA Member and a Polish chartered accountant. Speaks English, German and Polish.
Who are our services for
ITELENCE has supported a range of corporations from Western Europe, the USA and Japan – all companies looking for high-quality, affordable talent. We have expertise in serving clients of various sizes and industries: banking and insurance, FMCG, retail, fashion, production and IT services.
Our mission
We help our clients in their constant transformation to be GREAT.
Our vision
To be the partner of choice for international enterprises on their road to successful business transformation, through great and motivated people, a focus on technological and outsourcing expertise, by applying the latest technologies that accelerate growth and continuous improvement.
Our values
A positive work environment and a friendly atmosphere – at ITELENCE, this is our daily reality. We understand the importance of the workplace and its impact on our job satisfaction. We want to do what we enjoy, with people who share our attitude, and this is the sum total of:
Customer centricity
Partnership & teamwork
Agility
Professionalism
Solution-oriented approach
Integrity
Willingness to continuously improve & innovate
Commitment & winning spirit
How we ensure successful cooperation
Our expertise reaches beyond lean delivery operations, from HR and recruitment, Lean and Continuous Improvement methodologies, process Migration and Transition strategies, IT and accounting platforms and robotics process automation. In short, we provide value that goes beyond the cost of the contract.
Agile delivery models
Our expertise covers the end-to-end outsourcing journey. Various models of our support are tailored to your outsourcing needs: staff and team outsourcing (delivering essential specialists or entire teams according to client needs; an IT Managed service, taking responsibility of the daily IT processes based on carefully defined SLA, BPO; building back-office teams of various size and areas of expertise, extended project teams and delivering agreed IT and consulting projects based on client requirements
Best People
Our industry experience, world-class recruitment team and profound understanding of the local job market enables us to run highly selective HR processes, ensuring the best possible fit for our clients. Our success is based on finding the best people. Our expertise lies in our precise selection process - recruiting leaders with international experience – and in-house training and development programs with a focus on low rotation.
Fast transition
Our expertise encompasses delivery operations from HR and recruitment, lean and continuous improvement methodologies, process migration and transition strategies, IT and accounting platforms and robotics process automation. In short: we provide value that goes well beyond the cost of the contract. Our transition approach is based on these steps: analysis of client needs, definition of project scope, drafting the service level agreement, setting KPIs, takeover of agreed processes, high-quality service delivery, process improvements and ongoing adjustment to client requirements.
Technology
Our processes are supported by leading applications, technologies and platforms. We are an expert in: SAP, AWS, AZURE, Teradata, MicroStategy, UiPath, Salesforce, Informatica, Magento, Dynamics 365 - and many more.
Flexibility
We tailor the service and the team size to your needs. Our flexible delivery model enables our clients to start even with 1 FTE and grow the team according to business needs. For companies embarking on their nearshoring and offshoring journey, this approach makes for low initial investment and low overheads. Our broad range of outsourcing expertise and range of services enables our clients to tailor the processes they outsource under the roof of ITELENCE according to their needs.
