Salesforce consultancy & maintenance

We support companies by building outsourcing, nearshoring, and offshoring Salesforce consultancy & maintenance teams. Our experienced consultants, software developers, and architects can help you implement, configure, develop, test, perform data migration, create use cases, and maintain the Salesforce software.

Salesforce is one of the most popular cloud-based customer relationship management (CRM) platforms. More than 150,000 companies, both large and small, use this solution. It is even trusted by brands like Spotify, Amazon Web Services, Toyota, T-Mobile, and many more.

Salesforce allows businesses to unite sales, marketing commerce, service, and IT teams by one integrated platform. It enables you to get information about your customers in one place, in real-time.

This solution helps companies improve marketing effectiveness, make better business decisions, increase employee productivity and customer satisfaction. It also plays a crucial role in sales. As the case studies show, this solution can help companies increase leads by 300%.

Salesforce allows users to create customized solutions for each company – from simple administrative changes to building complex applications.

We provide you with a team of professionals who have expertise in the depth and breadth of Salesforce clouds, tools, and applications. Salesforce experts that we provide understand the role of CRM systems in modern organizations very well. They are familiar with the specifics of sales, marketing, customer support, and data analysis processes. They can support you at any stage of Salesforce implementation, development, data migration, configuration, testing, or maintenance.

If you need support with: creating reports, dashboards, email templates, live chats, sales cloud, sales processes, community portal, service cloud, customer service processes, system integration, project management app, security, permissions, workflows, or shipment tracking users — we can match you with people who have relevant knowledge and experience to support you with that.


How you benefit from our partnership approach

With support of ITELENCE, you can tap the potential of enormous Polish job market, full of highly qualitied tech, process and outsourcing professionals. We can build for you high performing dedicated team that will suit your needs. You can even start with a team of one person, test our agile delivery model, learn more about nearshoring and offshoring and increase service scope when you are ready.

Clients of ITELENCE realize following benefits by being served under our agile delivery model


Low initial investment and low overhead cost


Fast implementation


Possibility to start with a few selected FTE


Flexibility on tailoring of Your services


Access to experienced professionals in other supporting IT and accounting functions


Experience in all back office functions (Finance, IT, HR, etc.)


Know-how in local labour and office market


Transition and operations knowledge in Poland


Expertise in Lean and Continuous Improvement

Our agile approach

ITELENCE understands that flexibility is a key winning factor in the success of our clients. Therefore, our offer is characterized by low initial investment costs, limited risk through step-by-step approach toward transition and possibility to test our solutions before deciding on a long-term contract. Our expertise covers the end-to-end nearshoring and offshoring journey. We tailor our support to client’s specific needs. Typical steps of our outsourcing approach are as follows:


We start with analyzing specific client’s needs


We jointly define project scope


We agree draft Service Level Agreement (SLA)


We build together Key Perforce Indictors (KPIs)


We perform transition aiming at processes take over


We use LEAN methodology to deliver process improvements


We constantly adjust to changing clients’ requirements

Contact us Join ITELENCE