Microsoft Consulting Services & Outsourcing

One Microsoft practice from Poland — five ways to engage

Itelence provides Microsoft consulting services and Microsoft outsourcing from Warsaw, Poland — covering Microsoft Azure, Dynamics 365, Power Platform, Microsoft 365, SharePoint and .NET development. Most Microsoft consulting companies sell projects; Itelence sells the working model that fits you — from microsoft dynamics consulting to Azure and .NET — all served from the same certified Polish talent pool.

What Microsoft Azure consulting services does Itelence deliver?

Itelence delivers Microsoft Azure consulting services from Poland — Azure migration services, Azure development services, Azure DevOps consulting services and Azure managed services — in nearshore, outsourced or staff augmentation models. Our nearshore Azure developers and Azure consultants typically start within 2–4 weeks.

What Power Platform consulting services does Itelence offer?

Itelence delivers Power Platform consulting services from Poland: Power BI consulting services for analytics, Power Apps consulting for low-code applications, Power Automate consulting services for workflow automation — plus Power Platform managed services to govern and run it all.

What .NET and custom development outsourcing does Itelence offer?

Itelence is a .NET development company from Poland specializing in .NET development outsourcing and C# outsourcing: API and microservices development, legacy .NET Framework modernization to .NET 8, and Azure-native application builds. You can hire .NET developers within 2–4 weeks — CVs in 48 hours.

How does Itelence provide Microsoft support by phone and ticket?

Every Itelence Microsoft engagement can include ongoing support — by phone and through tickets — delivered by our IT Help Desk (end-user support) and IT Service Desk (ITIL-based L1–L3 resolution), 24/7 or business hours, with defined SLAs and KPIs.

What does the full Microsoft engagement lifecycle look like?

You can engage Itelence for a single stage or the entire Microsoft lifecycle. From first call to a working team takes 2–4 weeks; from first call to CVs takes 48 hours.

1. Discover

   30-minute discovery call: goals, stack (Azure, Dynamics 365, Power Platform, Microsoft 365, .NET), constraints. No sales pitch.

2. Assess

   Environment and skills assessment; readiness checks for Azure, Dynamics 365 or Copilot. We document what exists before we propose changes.

3. Design

   Architecture, roadmap, team shape, engagement model — we recommend the right combination of nearshoring, outsourcing, managed services and staff augmentation for your situation.

4. Build & Configure

   Development, configuration, integrations — in sprints with weekly demos and transparent reporting.

5. Migrate & Integrate

   Data migration, tenant moves, system integration — with a documented cutover plan and rollback procedure agreed in advance.

6. Test & Secure

   QA, UAT support, security review — including penetration testing for Azure environments and compliance validation for Dynamics 365 and M365 deployments.

7. Deploy & Adopt

   Go-live, training, adoption programs — Copilot rollouts and Teams governance included where relevant.

8. Hypercare

   Intensive post-go-live support — the same team that built the solution is on call, not a separate support tier reading from documentation.

9. Run & Optimize

   Managed services with SLA: monitoring, support by phone and ticket, FinOps, continuous improvement — staff augmentation vs managed services compared →

10. Scale Talent

    Staff augmentation, recruitment, or Build-Operate-Transfer when you want to own the team. Our standard staff augmentation SLA: CVs in 48 hours, start in 2–4 weeks — how to evaluate IT staff augmentation companies →

FAQ

• What is Microsoft staff augmentation?

  Microsoft staff augmentation means adding certified Microsoft specialists — .NET developers, Azure engineers, Dynamics 365 or Power BI consultants — directly to your existing team, on your processes and tools, while Itelence handles employment, payroll and replacement risk. It is the fastest engagement model: CVs in 48 hours, start in 2–4 weeks.
• How quickly can we hire .NET developers or Azure engineers from Poland?

  You receive 3 vetted CVs within 48 hours of a scoping call, interview candidates within the first week, and onboarded engineers typically start within 2–4 weeks.
• Do your Microsoft engineers hold Azure and Dynamics 365 certifications?

  Yes. Our consultants hold current Microsoft certifications, including AZ-104/204/305/400 (Azure), MB-310/500/700/800 (Dynamics 365), PL-300/400/600 (Power Platform), MS-102 (Microsoft 365) and SC-300 (security). Certification status is shown on every CV we send.
• Are you a nearshore partner with SOC 2 and ISO certifications?

  Itelence operates ISO-aligned, SOC 2-ready delivery with GDPR compliance and EU data residency. Security documentation, DPAs and audit support are provided during onboarding — a standard requirement for our enterprise clients in the USA, DACH, the Nordics, Benelux and France.
• How much does a Dynamics 365 implementation cost?

  A Business Central implementation for a mid-market company typically starts around €40,000–80,000; Dynamics 365 CE or F&O enterprise implementations range from €100,000 upwards depending on modules, integrations and data migration scope. Delivery from Poland typically reduces implementation cost by 30–50% versus Western European system integrators.
• Can you take over an existing Azure environment or an unfinished implementation?

  Yes. Takeovers are a standard scenario: we run a structured assessment, document the estate, agree SLAs and assume responsibility through a 30–45 day transition — for Azure environments, Dynamics 365 systems and Microsoft 365 tenants alike.
• Do you provide ongoing Microsoft support — IT Help Desk and IT Service Desk?

  Yes. We support users and systems both by phone and through tickets: IT Help Desk for end-user issues and an ITIL-based IT Service Desk for L1–L3 resolution, available 24/7 or in business hours, with defined SLAs, KPIs and monthly reporting.
• How does nearshoring from Poland work across US, DACH and Nordic time zones?

  Poland works in CET: a 0–1 hour difference from DACH, Benelux, the Nordics and France, and a 6-hour offset from the US East Coast that still gives 3–5 hours of daily overlap. Teams adjust ceremonies to your calendar; for US clients we schedule overlap windows in your morning.
• Can you act as our Microsoft recruitment agency and hire permanent staff?

  Itelence provides Microsoft recruitment and permanent hiring as a recruitment partner: we source, vet and present Dynamics 365 consultants, .NET and Azure engineers, Power BI specialists and SharePoint developers for your own payroll, with a replacement guarantee. Shortlist within 5 business days of sending a job spec.
• Which Dynamics 365 modules do you implement and support?

  Sales, Customer Service, Field Service and Customer Insights (Customer Engagement); Finance, Supply Chain Management and Project Operations (F&O); Business Central; and Dynamics 365 Commerce for retail and e-commerce.
• What is the difference between Microsoft outsourcing and managed services?

  Microsoft outsourcing hands us a defined project or process with delivery responsibility; managed services hand us the ongoing operation of your Microsoft estate under an SLA — monitoring, support, optimization. Many clients combine both: a project delivered by outsourcing, then run under managed services.
• Do you work with Microsoft Copilot and Microsoft Fabric?

  Yes. We run Copilot for Microsoft 365 readiness assessments and rollouts, build custom agents in Copilot Studio, and design Microsoft Fabric data platforms — including migrations from Synapse and Power BI Premium.