Back office outsourcing

Back-office is a term used to classify business activities that are not directly attributable to frontline customer support, sales, and services. However, these services can significantly impact the success of the company. Its functions relate to administrative tasks which do not directly generate income or are accessed by customers, but such is necessary to streamline the other processes involved in a business. Back-office functions include various activities such as data entry, account processing, HR Administration, website content management, data verification, mediation, graphic design, writing and editing services, and accounting and finance services.

At ITELENCE, we empower numerous businesses and organizations through high-quality back-office services that ensure enhanced business efficiency and improved bottom-line.

Our deep industry expertise helps us tailor customized BPO services that match your business needs. We aim to enhance your service delivery excellence while ensuring compliance with industry-followed quality and security standards.

Depending on our client’s need, we can take over responsibility for selected back-office processes, transfer them to our office in Poland and focus on high quality delivery based on clearly defined SLA and KPIs.

Thanks to our LEAN methodology, we can optimize processes we are responsible for, through centralization, standardization, and automation.

Benefits

How you benefit from our partnership approach

With support of ITELENCE, you can tap the potential of enormous Polish job market, full of highly qualified tech, process and outsourcing professionals. We can build for you high performing dedicated team that will suit your needs. You can even start with a team of one person, test our agile delivery model, learn more about nearshoring and offshoring and increase service scope when you are ready.

Clients of ITELENCE realize following benefits by being served under our agile delivery model

Low initial investment and low overhead cost

Fast implementation

Possibility to start with a few selected FTE

Flexibility on tailoring of Your services

Access to experienced professionals in other supporting IT and accounting functions

Experience in all back office functions (Finance, IT, HR, etc.)

Know-how in local labour and office market

Transition and operations knowledge in Poland

Expertise in Lean and Continuous Improvement

Our agile approach

ITELENCE understands that flexibility is a key winning factor in the success of our clients. Therefore, our offer is characterized by low initial investment costs, limited risk through step-by-step approach toward transition and possibility to test our solutions before deciding on a long-term contract. Our expertise covers the end-to-end nearshoring and offshoring journey. We tailor our support to client’s specific needs. Typical steps of our outsourcing approach are as follows:

We start with analyzing specific client’s needs

We jointly define project scope

We agree draft Service Level Agreement (SLA)

We build together Key Perforce Indictors (KPIs)

We perform transition aiming at processes take over

We use LEAN methodology to deliver process improvements

We constantly adjust to changing clients’ requirements