Cloud Support Outsourcing & DevOps Outsourcing

Scalable Cloud Support from Eastern Europe

Outsource your cloud support needs to experienced teams in Poland and gain 24/7 monitoring, proactive maintenance, and fast incident response. Our nearshore model ensures time zone compatibility, cost-efficiency, and access to certified cloud engineers. We work with AWS, Azure, and hybrid environments to help you scale reliably. From infrastructure health checks to system recovery and user management, we ensure uninterrupted operations. Clients in the U.S., DACH, and UK trust our DevOps support teams to deliver consistent uptime, performance, and business continuity. Whether you need L1-L3 cloud support, help desk escalation, or dedicated engineers, Itelence tailors services to your stack and goals. We offer cloud outsourcing services, including outsourcing cloud services for insurance companies and other industries.

DevOps Outsourcing to Accelerate Cloud Delivery

Speed up your cloud transformation with our outsourced DevOps teams. Itelence provides DevOps outsourcing services and DevOps as a Service to companies that need faster CI/CD pipelines, infrastructure automation, and enhanced security. Our DevOps engineers specialize in Terraform, Kubernetes, GitHub Actions, Jenkins, and containerization for AWS, Azure, Google cloud environments. We integrate with your in-house teams to build scalable, automated infrastructures that reduce downtime and deployment risks. Whether you need to migrate legacy systems to the cloud or maintain a multi-cloud setup, our nearshore DevOps resources help you achieve results faster—at a lower cost than in-house hiring or traditional vendors. We are a proven devops outsourcing company with experience across industries.

IT Infrastructure Management and Optimization

At Itelence, we manage and optimize IT infrastructure across cloud, on-premise, and hybrid environments. Our experts ensure your infrastructure runs smoothly, securely, and efficiently. From load balancing and backups to server provisioning and patch management, we offer full-stack infrastructure support. Our cloud IT outsourcing services help reduce internal workload, minimize errors, and maintain compliance with industry standards. Whether you’re handling rapid growth or modernizing your legacy systems, our infrastructure management services are designed to scale with you. We also help clients with cost optimization by monitoring usage, right-sizing resources, and automating redundant tasks. We support both outsourced cloud migration and outsource cloud migration services for complex transitions.

Trusted Outsourcing Partner for Cloud Services

Itelence is a trusted outsourcing partner for mid-sized and enterprise clients seeking cloud infrastructure support. Based in Poland, we deliver high-quality IT services with a strong emphasis on speed, agility, and client satisfaction. Our talent pool includes cloud support engineers, DevOps specialists, system administrators, and service desk teams fluent in English, German, and French. Clients benefit from flexible engagement models—project-based, dedicated teams, or staff augmentation. We align with your preferred cloud tools and DevOps stack, offering reliable delivery across various time zones. Join companies across the U.S., UK, and Europe who already trust Itelence with their IT backbone. If you’re searching for outsource DevOps, outsource AWS services, or outsource cloud computing specialists, we’ve got you covered.

Technologies & Cloud Tools We Support

We work with modern, enterprise-grade tools to ensure your cloud and infrastructure operate seamlessly. Our team is experienced with AWS (EC2, RDS, S3, Lambda), Microsoft Azure (Virtual Machines, App Services, Azure Monitor), and Google Cloud. For DevOps automation, we use Terraform, Ansible, GitHub Actions, Jenkins, and Docker/Kubernetes for container orchestration. We also support monitoring tools like Prometheus, Grafana, and Datadog to give you full visibility into your systems. Our cloud support includes backup and disaster recovery setup, SLA-driven operations, and incident remediation. Whether you operate on a single platform or multi-cloud, our engineers provide the right tools to keep your infrastructure resilient and optimized. Whether you need to outsource cloud engineers or scale your DevOps team, Itelence offers flexible models tailored to your environment.

Flexible Engagement Models and Use Cases

We understand that each client has different needs—some want fully outsourced DevOps teams, others need a few extra cloud engineers to scale fast. That’s why we offer flexible engagement models: from project-based cloud support to ongoing infrastructure management or dedicated IT augmentation. Use Itelence to handle peak workloads, expand your DevOps capabilities, or transition legacy systems to cloud-native environments. Our clients in insurance, finance, SaaS, and e-commerce rely on us for reliable uptime, compliance-ready infrastructure, and agile delivery. With experience across critical business systems and multilingual help desk capabilities, we’re the ideal partner for both IT operations and transformation. From cloud development outsourcing to dedicated development team Poland setups, we help you scale faster.

Benefits

How you benefit from our partnership approach

With support of ITELENCE, you can tap the potential of enormous Polish job market, full of highly qualified tech, process and outsourcing professionals. We can build for you high performing dedicated team that will suit your needs. You can even start with a team of one person, test our agile delivery model, learn more about nearshoring and offshoring and increase service scope when you are ready.

Clients of ITELENCE realize following benefits by being served under our agile delivery model

Low initial investment and low overhead cost

Fast implementation

Possibility to start with a few selected FTE

Flexibility on tailoring of Your services

Access to experienced professionals in other supporting IT and accounting functions

Experience in all back office functions (Finance, IT, HR, etc.)

Know-how in local labour and office market

Transition and operations knowledge in Poland

Expertise in Lean and Continuous Improvement

Our agile approach

ITELENCE understands that flexibility is a key winning factor in the success of our clients. Therefore, our offer is characterized by low initial investment costs, limited risk through step-by-step approach toward transition and possibility to test our solutions before deciding on a long-term contract. Our expertise covers the end-to-end nearshoring and offshoring journey. We tailor our support to client’s specific needs. Typical steps of our outsourcing approach are as follows:

We start with analyzing specific client’s needs

We jointly define project scope

We agree draft Service Level Agreement (SLA)

We build together Key Perforce Indictors (KPIs)

We perform transition aiming at processes take over

We use LEAN methodology to deliver process improvements

We constantly adjust to changing clients’ requirements