What We Do

IT Outsourcing

Our IT Outsourcing solutions provide scalable resources and capabilities to effectively manage your IT infrastructure and projects:

IT Staff Augmentation: Rapidly expand your IT teams with skilled professionals precisely matched to your project needs.
IT Nearshoring & Offshoring Services: Access dedicated teams positioned strategically in cost-effective regions to optimize project costs and deliver quality outcomes.
IT Consulting Services: Benefit from expert consulting and strategic guidance to align technology solutions with your overall business goals.

Extended IT Project Team

Enhance your internal project capabilities seamlessly with additional specialized resources:

IT Contracting: Employ highly skilled IT contractors for flexible project durations, delivering specialized knowledge exactly when required.
IT Team Augmentation: Extend your existing teams with additional expertise, maintaining control while significantly increasing capacity and efficiency.

IT Managed Service

Outsource the management of your IT operations and infrastructure to enhance performance and reliability:

Comprehensive IT Management: We proactively handle monitoring, maintenance, and support to ensure maximum uptime and optimal system performance.
Advanced Security and Efficiency: Enhance your IT infrastructure security, reduce operational risks, and improve overall efficiency through expert managed services.

Business Process Outsourcing

Optimize your operational processes through our effective BPO services:

Streamlined Process Management: Outsource critical but non-core functions such as finance, accounting, administration, and customer support to increase operational efficiency.
Operational Excellence: Our proven track record in process optimization, automation, and quality management ensures consistent high-quality outcomes.

Benefits

How you benefit from our partnership approach

With support of ITELENCE, you can tap the potential of enormous Polish job market, full of highly qualified tech, process and outsourcing professionals. We can build for you high performing dedicated team that will suit your needs. You can even start with a team of one person, test our agile delivery model, learn more about nearshoring and offshoring and increase service scope when you are ready.

Clients of ITELENCE realize following benefits by being served under our agile delivery model

Low initial investment and low overhead cost

Fast implementation

Possibility to start with a few selected FTE

Flexibility on tailoring of Your services

Access to experienced professionals in other supporting IT and accounting functions

Experience in all back office functions (Finance, IT, HR, etc.)

Know-how in local labour and office market

Transition and operations knowledge in Poland

Expertise in Lean and Continuous Improvement

Our agile approach

ITELENCE understands that flexibility is a key winning factor in the success of our clients. Therefore, our offer is characterized by low initial investment costs, limited risk through step-by-step approach toward transition and possibility to test our solutions before deciding on a long-term contract. Our expertise covers the end-to-end nearshoring and offshoring journey. We tailor our support to client’s specific needs. Typical steps of our outsourcing approach are as follows:

We start with analyzing specific client’s needs

We jointly define project scope

We agree draft Service Level Agreement (SLA)

We build together Key Perforce Indictors (KPIs)

We perform transition aiming at processes take over

We use LEAN methodology to deliver process improvements

We constantly adjust to changing clients’ requirements