Our agile approach
Itelence understands that flexibility is the winning factor for our clients. We minimize risk through a step-by-step transition approach, allowing you to validate our solutions before committing to long-term contracts. Our expertise covers the entire end-to-end nearshoring journey. We tailor our support to your specific business goals, whether you require IT staff augmentation in Poland for a critical project, a comprehensive software nearshoring center, or a Build-Operate-Transfer (BOT) model. We combine local presence with global standards to deliver seamless BPO and IT services. Typical steps of our outsourcing approach are as follows:
Needs Analysis: We start with a deep dive into your specific project requirements.
Scope Definition: We jointly define the project scope and required team skills.
SLA Agreement: We agree on a transparent draft Service Level Agreement (SLA).
KPI Framework: We build Key Performance Indicators (KPIs) together to measure success.
Transition: We perform a smooth transition aiming at full process or code ownership.
Optimization: We use LEAN methodology to deliver immediate process improvements.
Feedback Loop: We constantly adjust the model based on results and your evolving needs.