Responsibilities
- Work closely with Product Owners, Delivery Leads, Architecture and Data Science/Engineering to help design & develop best in class technology solutions
- Identify and address gaps in internal tools and processes. Drive changes to improve support related processes
- Ensure common understanding across the team to drive the delivery of complete work products
- Assist and drive quality assurance working with test leads to define testing strategy and risks
- Assists the team to define unit test strategy and approach and ensure best practices are followed
- Use a broad and deep understanding of technical concepts in multiple specialized fields to develop solutions to problems and critical design issues
- Maintain a high degree of understanding of the various components of the cloud-computing ecosystem
- Monitor key performance indicators and identify trends around customer pain-points to help drive improvements
- Research and keep current on Marketing Automation technologies and communicates trends and future needs from a business perspective
- Perform maintenance and troubleshooting of applications
- Build client trust and respect, establish client relationships, and develop rapport with client
- May support prototyping activities that will validate business requirements, solution definition and minimize risk
- Monitor platform usage for compliance and maintain security for Marketing data
- Work directly with team members from business sectors and the applications development team
- Guide / mentor other developers and troubleshoot issues
Relevant technical competencies and experience
- Experience with Marketing Cloud and/or other Marketing Automation Solutions such as Pardot
- Functional knowledge of the Salesforce Marketing Cloud data structure including data extensions and connections to external databases and understanding of how to leverage the tool to meet complex process and reporting requirements
- Familiarity with SFDC platform & its core concepts, including apex coding, platform APIs and the native Marketing Cloud Connector
- Experience documenting customer problems and software solutions using BRDs, SDs, wireframes, diagrams, workflows and mockups is preferred
- Good understanding of data structures, data modeling, database schema
- Experience with ETL and related tools & processes for loading data to and from the Salesforce.com platform
- Experience in promoting code from sandboxes to production environment, address issues related to functionality, integration etc.
- Experience with Agile/Scrum development methodology
- Ability to speak and write English fluently and can produce high quality technical documentation and analysis
- Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
- Knowledge of AMPscript highly preferred
- Experience with technologies – Java Script, JQuery, Web Services, REST and SOAP APIs and integration techniques